Effective August 13, 2020
1. The Basics
Target Robot is a limited liability company headquartered in the State of Georgia in the United States (“we,” “us,” “our,” and “Target Robot”). We provide integrations and extensions for an online marketing platform operated by The Rocket Science Group LLC, a company also headquartered in Atlanta and otherwise known as “Mailchimp” (“Mailchimp”).
Our Sync with Sales software-as-a-service enables our Members to, among other things, synchronize the data from their Sales CRM platforms (e.g. sales contacts and sales deal pipelines) in conjunction with Mailchimp’s applications, services and data (e.g. campaign activity).
“Application” means Sync with Sales as well as any one or all of our other Target Robot applications available for Subscribers to use.
“Contact” is a person that the Member/Subscriber may contact through our Service. In other words, a Contact is anyone on a Subscriber’s email distribution list or about whom a Subscriber has given us information. For example, if you are a Subscriber, a subscriber to your email system, online project management or other similar electronic communication system would be considered a Contact.
“Subscriber” means any person or entity that is registered with us to use the Service.
“Personal Information” means any information that identifies or can be used to identify an individual directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, date of birth, email address, gender, occupation, or other demographic information.
“You” and “your” means, depending on the context, either a Subscriber or a Contact.
2. Privacy for Subscribers
This section applies to the Personal Information we collect and process from a Subscriber or potential Subscriber through the provision of the Service. If you are not a Subscriber, the Contacts section of this policy may be more applicable to you and your data. In this section, “you” and “your” refer to Subscribers and potential Subscribers.
Information We Collect
The Personal Information that we collect depends on the context of your interactions with Mailchimp, Sync with Sales, your account settings, the products and features you use, your location, and applicable law. However, the Personal Information we collect broadly falls into the following categories:
(i) Information you provide to us: You (or your organization) may provide certain Personal Information to us when you sign up for a Sync with Sales account and use the Service, consult with our customer service team, send us an email, integrate the Service with another website or service, or communicate with us in any other way. This information may include: Business contact information (such as your name, job title, organization, location, phone number, email address, and country); Marketing information (such as your contact preferences); Account log-in credentials (such as your email address or username and password when you sign up for an account with us); Troubleshooting and support data (which is data you provide or we otherwise collect in connection with support queries we receive from you. This may include contact or authentication data, the content of your chats and other communications with us, and the product or service you are using related to your help inquiry); and Payment information (including your credit card numbers and associated identifiers and billing address).
(iii) Information we collect from other sources: From time to time, we may obtain information about you from third-party sources, such as public databases, social media platforms, third-party data providers, and our joint marketing partners. Examples of the information we receive from other sources include demographic information (such as age and gender), device information (such as IP addresses), location (such as city and state), and online behavioral data (such as information about your use of social media websites, page view information and search results and links). We use this information, alone or in combination with other Personal Information we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products, features, and service.
Use of Personal Information
We may use the Personal Information we collect or receive through the Service (alone or in combination with other data we source) for the purposes and on the legal bases identified below: In accordance with our legitimate interests to operate and administer our Service, which may include but not be limited to billing and collecting money owed to us for the use of the Service, if and when fees are imposed in relation to the Services. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number.
To communicate with you about your account and provide customer support to perform our contract with you for the use of the Service or where we have not entered into a contract with you, in reliance on our legitimate interests in administering and supporting our Service. For example, if you use our Applications, we may ask you if you want to receive push notifications about activity in your account. If you have opted in to these push notifications and no longer want to receive them, you may turn them off through your operating system.
To improve that process, we have software that helps us find content that may violate our standard Terms & Conditions . We may or our third-party service provider may also review content that our Subscribers send or display. This benefits all Subscribers who comply with our Terms & Conditions agreement because it reduces abuse and helps us maintain a reliable platform.
To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms. To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements in reliance on our legitimate interests.
To prosecute and defend a court, arbitration, or similar legal proceeding. To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
To provide, support and improve the Service to perform our contract with you for the use of the Service or where we have not entered into a contract with you, in reliance on our legitimate interests in administering and improving the Service and providing certain features. For example, this may include sharing your information with third parties in order to provide and support our Service or to make certain features of the Service available to you. When we share your Personal Information with third parties, we take steps to protect your information in a manner that is consistent with our obligations under applicable privacy laws. For further information about how we share your information, refer to Section 4 below.
To provide suggestions to you and to provide tailored features within our Service that optimize and personalize your experience in reliance on our legitimate interests in administering the Service and providing certain features. This includes adding features that have not yet been incorporated into the Service.
To perform data analytics projects in reliance on our legitimate business interests in improving and enhancing our products and services for our Subscribers. Our data analytics projects use data from Mailchimp and Sync with Sales accounts, including Personal Information of Contacts, to provide and improve the Service. We use information like your sending habits and your Contacts’ purchase history, so we can make more informed predictions, decisions, and products for our Subscribers. If you or your Contact prefers not to have their data used for this purpose, you can alter the settings on your account (as described here) to opt out of data analytics projects, or your Contact can opt out of data analytics projects at any time by emailing us at privacy@DigitalScientists.com. As always, we take the privacy of Personal Information seriously, and will continue to implement appropriate safeguards to protect this Personal Information from misuse or unauthorized disclosure.
We also use integration products provided by Nylas, a U.S. based software and technology company. Nylas’ products improve Sync with Sales’s ability to connect to Google Email, Calendar, and contacts as well as Outlook, and to integrate Subscribers’ information into Sync with Sales. This will help the Subscriber understand their task workload for the day, as well as to manage sales communications.
Cookies and Tracking Technologies
We and our third-party partners may use various technologies to collect and store Service Usage Data when you use our Service (as discussed above), and this may include using cookies and similar tracking technologies, such as pixels, web beacons, and if you use our Applications, through our SDKs deployed on your mobile device. For example, we use web beacons in the emails sent on your behalf, which enable us and Mailchimp to track certain behavior, such as whether the email sent through the Service was delivered and opened and whether links within the email were clicked. Both web beacons and SDKs allow us to collect information such as the recipient’s IP address, browser, email client type and other similar data as further described above details.
Your Data Protection Rights
Depending on the country in which you reside, you may have the following data protection rights: To access; correct; update; port; delete; restrict; or object to our processing of your Personal Information. You can manage your individual account and profile settings within the dashboard provided through the Sync with Sales platform, or you may contact us directly by emailing us at email@example.com.
You can also manage information about your Contacts within the dashboard provided through the Sync with Sales platform to assist you with responding to requests to access, correct, update, port or delete information that you receive from your Contacts. Note, if any of your Contacts wish to exercise any of these rights, they should contact you directly, or contact us as described in the “Privacy for Contacts” section below. You can also contact us at any time to update your own preferences (see Section 4. General Information, Your Choices and Opt-Outs below).
Target Robot takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. The right to complain to a data protection authority about the collection and use of Personal Information. For more information, please contact your local data protection authority. Similarly, if Personal Information is collected or processed on the basis of consent, the data subject can withdraw their consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. We may ask you to verify your identity in order to help us respond efficiently to your request. If we receive a request from one of your Contacts, we will either direct the Contact to reach out to you, or, if appropriate, we may respond directly to their request.
3. Privacy for Contacts
Information We Collect
The Personal Information that we may collect or receive about you broadly falls into the following categories:
(i) Information we receive about Contacts from our Subscribers: A Subscriber may provide Personal Information about you to us through the Service. When a Subscriber uploads an email distribution list or similar contact database or integrates the Service with another website or service, or when you sign up for a Subscriber’s email subscription list or other contact database on a Sync with Sales, Mailchimp or other signup form, the Subscriber may provide us with certain contact information or other Personal Information about you such as your name, email address, address, or telephone number. You may have the opportunity to update some of this information by electing to update or manage your preferences via an email you receive from a Subscriber.
Therefore, we also collect usage data about your interactions with campaigns (and/or emails) sent through the Mailchimp email system or in connection with the Service, which may include dates and times you access emails and your browsing activities (such as what pages are viewed and which emails are opened).
(iii) Information we collect from other sources: From time to time, we may obtain information about you from third-party sources, such as social media platforms, and third-party data providers.
Use of Personal Information
We may use the Personal Information we collect or receive about you in reliance on our (and where applicable, our Subscribers’) legitimate interests for the following purposes:
- To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
- To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
- To prosecute and defend a court, arbitration, or similar legal proceeding.
- To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- To provide, support and improve the Service. For example, this may include sharing your information with third parties in order to provide and support our Service or to make certain features of the Service available to our Subscribers. When we share Personal Information with third parties, we take steps to protect your information in a manner that is consistent with applicable privacy laws. For further information about how we share information, refer to Section 4 below.
- To carry out other business purposes. To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.
Cookies and Tracking Technologies
We and our third-party partners may use various technologies to collect and store Service Usage Data when you use our Service (as discussed above), and this may include using cookies and similar tracking technologies, such as pixels, web beacons, and if you use our Applications, through our SDKs deployed on your mobile device. For example, we use web beacons in the emails that are sent on behalf of Subscribers.
When you receive and engage with a Subscriber’s campaign, web beacons track certain behavior such as whether the email sent through the Sync with Sales platform was delivered and opened and whether links within the email were clicked. Both web beacons and SDKs allow us to collect information such as your IP address, browser, email client type, and other similar data as further described above.
We use this information to measure the performance of our Subscribers’ email activities, and to provide analytics information and enhance the effectiveness of our Service, and for the other purposes described above.
Your Data Protection Rights
Depending on the country in which you reside, you may have the following data protection rights: To access; correct; update; port; delete; restrict or object to our processing of your Personal Information.
You also have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority.
As described above, for much of the Personal Information we collect and process about Contacts through the Service, we act as a processor on behalf of our Subscribers. In such cases, if you are a Contact and want to exercise any data protection rights that may be available to you under applicable law or have questions or concerns about how your Personal Information is handled by Target Robot as a processor on behalf of our individual Subscribers, you should contact the relevant Subscriber that is using the Target Robot Service, and refer to their separate privacy policies.
If you no longer want to be contacted by one of our Subscribers through our Service, please unsubscribe directly from that Subscriber’s newsletter or contact the Subscriber directly to update or delete your data. If you contact us directly, we may either forward your request to the relevant Subscriber or provide you with the identity of the Subscriber to enable you to contact them directly.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.
4. General Information
How We Share Information
(ii) Any competent law enforcement body, regulatory body, government agency, court or other third party where we believe disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.
(iv) Any other person with your consent.
Legal Basis for Processing Personal Information
(EEA and UK Persons Only)
If you are a Subscriber, we may need the Personal Information to perform a contract with you. In some limited cases, we may also have a legal obligation to collect Personal Information from you. If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not, as well as of the possible consequences if you do not provide your Personal Information. Where required by law, we will collect Personal Information only where we have your consent to do so.
Your Choices and Opt-Outs
Subscribers and Contacts who have opted in to our Service can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link located here. Also, all opt-out requests can be made by emailing us using the contact details provided in the “Questions and Concerns” section below. Please note that some communications (such as service messages, account notifications, billing information) are considered transactional and necessary for account management, and Subscribers cannot opt out of these messages unless you cancel your Sync with Sales account.
We take appropriate and reasonable technical and organizational measures designed to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. For example, we use Google Data Services, which provides data encryption and other sophisticated data protection protocols.
For further information about our security practices, please see our Security page available here. If you have any questions about the security of your Personal Information, you may contact us at firstname.lastname@example.org.
Sync with Sales Services utilize the username and password used in connection with your Mailchimp account, but these are stored using one-way encryption, so Sync with Sales cannot decipher or use them for any purpose other than to deliver our Services. Subscribers must keep their username and password secure, and never disclose it to a third party.
Because the information in a Subscriber’s Sync with Sales account is private, account passwords are hashed, which means we cannot see a Subscriber’s password. We cannot resend forgotten passwords either. We will only provide Subscribers with instructions on how to reset them.
Our servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States. While the data protection, privacy, and other laws of the United States might not be as comprehensive as those in other countries or regions, we take many steps to protect your privacy, including offering our Subscribers a Data Processing Agreement available here.In addition, we or our subcontractors may use cloud technology to store or process Personal Information, which may result in storage of data outside the United States, including the EEA, Switzerland or Australia, all of which have their own robust data privacy regulations. It is not practicable for us to specify in advance which country will have jurisdiction over this type of offshore activity.
All of our subcontractors, however, are required to comply with applicable laws and regulations in relation to the transfer or storage of Personal Information overseas.You may access the Personal Information we hold about you. If you wish to access your Personal Information, please contact us directly by emailing us at email@example.com. We will respond to all requests for access within a reasonable time.
If you think the information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, we will take reasonable steps, consistent with our obligations under applicable laws and regulations, to correct that information upon your request. If you find that the information we have is not up to date or is inaccurate or incomplete, please contact us in writing at firstname.lastname@example.org, so we can update our records.
We will respond to all requests for correction within a reasonable time. If you are unsatisfied with our response to a privacy matter and you think that you need something more than our assistance to resolve the issue, you may consult either an independent advisor or contact the appropriate regulatory authority in a country or region that has sufficient jurisdiction over the matter.
Retention of Data
We retain Personal Information where we have an ongoing legitimate business or legal need to do so. Our retention periods will vary depending on the type of data involved, but, generally, we’ll refer to these criteria in order to determine retention period:
- Whether we have a legal or contractual need to retain the data.
- Whether the data is necessary to provide our Service.
- Whether our Subscribers have the ability to access and delete the data within their Sync with Sales accounts.
- Whether our Subscribers would reasonably expect that we would retain the data until they remove it or until their Sync with Sales accounts are closed or terminated.
- When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
Do Not Track
Changes to this Policy
Questions & Concerns
If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message.
You may also contact us by postal mail at:
Sync with Sales
Attn. Privacy Officer
21 South Main Street